Policies

General Policies

Introduction

Please read carefully and thoroughly the Terms and Conditions. By using this site you agree to accept and be bound by these Terms and Conditions, which, together with the Privacy Policy govern your relationship with Oasis Parque Country Club relative to the site. If you do not agree totally or partially with the present Terms and Conditions, please do not use the site.

Identification

The terms "Oasis Parque Country Club", "us" or "our" refers to the owner of the site. "Oasis Parque Country Club" is a registered trademark of Court Properties (Portugal) Limited. headquarters in England and brunch in Urbanization Oásis Parque, Sítio do Bemparece, Chão das Donas, 8500-286 Portimão, Portugal, a company registered in the Commercial Registry of Portimão under the tax number 980 005 957.

The terms "your (s)" and "client" refer to the user of the site.

Contact the Oasis Parque Country Club:
Telephone: 351 282 475 113
Fax:             351 289 475 115
E-mail: geral@oasisparque.com.pt
Address: Urbanization Oásis Parque, Sítio do Bemparece, Chão das Donas, 8500-286 Portimão

Tourist Products

The term "Tourist Product" refers to the rental unit and / or purchase of leisure activities. The Tourist Products may also include additional services such as car rental and / or others.

Reservations

You can make your reservation via the Oasis Parque Country Club website or by using the above mentioned contacts. If you wish to make a reservation directly with Oasis Parque Country Club you can use the contacts listed above.

Oasis Parque Country Club is not responsible for any bookings made through third parties.

Online Reservations

By accessing and entering your details on our website is to proceed with a proposal to contract the Tourist Products selected, in the event these are found available.

In making the proposal to hire the Tourist Products selected if these are available, Oasis Parque Country Club will send you an e-mail to confirm your reservation. This email is in recognition of Oasis Parque Country Club receiving your proposal. If the Tourist Products selected are available, but do not make reference to prices or dates, Oasis Parque Country Club will contact you by phone or email so you can make the reservation for Tourist Products with the applicable price and / or alternative dates . If you agree, we will contact you by phone or email to confirm the reservation and to initiate the procedure for payment.

Payment Conditions

After receiving our e-mail confirmation of your proposal, the payment terms are as follows:

40% of the total booking amount to be paid after confirmation by Oasis Parque Country Club. After payment of the deposit, Oasis Parque Country Club will confirm receipt of the same and secure the reservation.
60% of the total booking amount to be paid directly at check-in.

All prices mentioned on the website of Oasis Parque Country Club are presented in Euros and include VAT at the applicable rate in Portugal.

The information and prices shown on the website of Oasis Parque Country Club may change prior to confirmation of your booking. Oasis Parque Country Club are diligent to maintain all information and prices updated.

However we ask that at the time of booking, always to confirm the details (including prices) of the rental unit and / or tourist products.

Changes made by the customer

If you wish to make any changes to your booking after receiving the email acknowledging the same from Oasis Parque Country Club, we will endeavor to fulfill your request. The alteration request must be made in writing. If you want to change the number of people for whom the reservation was made, the cost of the rental products reserved will be recalculated according to the new numbers and subject to availability.

If you wish to extend the period of your stay, this extension will also be subject to the availability of Tourist Products available.

Cancellations

From the moment you confirm your booking, Oasis Parque Country Club begins to incur costs and the later a cancellation is made the harder it is to resell.

Thus, the customer is entitled to cancel the reservation until the seventh day prior to their arrival, having Oasis Parque Country Club reimburse all sums paid to date.

Should the client proceed with the cancellation of the reservation after the seventh day prior to their arrival, Oasis Parque Country Club will make no refund.

Oasis Parque Country Club will charge the equivalent of three nights stay in the case of no-show by the customer.

Oasis Parque Country Club has the right to cancel the reservation where the conditions or payment terms are not fulfilled. If the client has already made a partial payment, this is non-refundable.

All cancellations must be made in writing to the contacts listed above.

Check-in & Check-out

The rental units are available for check-in from 15:30. Please make your check-out by 11.30 at the latest to allow the accommodation to be prepared for the next arrival.

Accommodation

A reservation for any Tourist Product shall be based upon information provided by our site. Other such information that may be provided by our employees during the time of the reservation is not guaranteed unless this is confirmed in writing at the time of the reservation confirmation at Oasis Parque Country Club.

Special Requests

Any special requests must be made at the time of booking. Oasis Parque Country Club will endeavor to meet the requests made, however, cannot guarantee the same being effected. This does not constitute a breach of contract by non-performance of Oasis Parque Country Club.

Complaints

During your stay, should a problem arise related to Tourist Products reserved, please notify immediately (even during your vacation) Oasis Parque Country Club so that we can find a solution for the same. If not satisfied with the solution presented by Oasis Parque Country Club and you wish to address the issue after your departure, please contact Oasis Parque Country Club, Urbanization Oasis Parque, Sítio do Bemparece, Chão das Donas, 8500-286 Portimão, in writing up to 15 (fifteen) days following the date of check-out, stating in detail the events. There will be a review of the complaint and the appropriate action taken. Claims received after the fifteen (15) days will not be considered.

Applicable Law

In the event of dispute, the consumer may resort to the following Alternative Consumption Dispute Resolution entity:

Algarve

  • CIMAAL (Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve)

    www.consumidoronline.pt

For the resolution of any dispute arising out of this contract which is not settled amicably, the parties elect the Court of Faro, Algarve, Portugal, as a jurisdiction, waiving any other jurisdiction.

Privacy Policy

The present regulation defined as Oasis Parque Country Club uses and protects the information that the client provides through access and use of Oasis Parque Country Club’s website.

Oasis Parque Country Club undertakes to ensure that the customer privacy is assured. When we request certain information of identification we guarantee that this will only be used in accordance with this Regulation.

Oasis Parque Country Club may make changes to this regulation to keep you updated. If you regularly access our site, please check this Privacy Policy to learn about the updates made.

The information we collect

Oasis Parque Country Club may collect the following information:

. Name and title
. Contact information, including email
. Other data relevant to carry out your reservation of accommodation

What we do with the information we collect

The information we collect is necessary to make your reservation. However, we may use your e-mail address you provide us with to send periodic information about new rental products, special offers and other information that we think may be of interest. If you wish to stop receiving this information, you can send us an e-mail to that effect.

Security

Oasis Parque Country Club undertakes to ensure that customer data is secure. To prevent unauthorized access or unauthorized disclosure of your information, we have put in place appropriate physical, electronic, and administrative safeguards for information collected through the website.

Links to other sites

The site of the Oasis Parque Country Club may contain links to other sites that may be of interest. However, we have no control over the destination website when using these links to leave our site. Thus, Oasis Parque Country Club is not responsible for the protection and privacy of information that the client provides on websites that are not covered by this regulation. In this case, the client should consult the privacy policy applicable to the website in question.

Personal data

Oasis Parque Country Club will not sell, distribute, or give personal data to third parties. Eventually, your personal information may be used to send promotional information of third parties that may be of interest.

If you find that the personal information we have is incorrect or incomplete, please let us know to the contacts provided above so we can proceed with the immediate correction of the same.

  • Check in time 3:00 PM
  • Check out time 11:00 AM
  • Children age 12
  • Pets not allowed

Privacy and Cookies

Standards of Operation
(Decree-Law n º 39/2008 of 7 March)

These rules apply to all owners and customers of Oasis Parque Country Club

. Check-in is from 15:30
. Upon arrival it is obligatory to provide a Credit Card for any eventual costs
. Checkout is done until 11h00. If baggage remains in the rental unit after this time Oasis Parque Country Club will charge an extra night of accommodation
. Confirmation of reservation is subject to a deposit of 30% and the remaining 70% will be paid on arrival
. The cost of cancellations with less than 7 days notice before arrival is equal to the value of the deposit (30%)
. Early departures and no-shows are not entitled to reimbursement
. Access to service areas are closed to all customers
. Smoking is prohibited in any enclosed area of Oasis Parque Country Club
. No pets are allowed inside Oasis Parque Country Club
. It is forbidden to feed birds or other animals
. It is not permitted to reserve sunbeds at the pools or change their location
. It is prohibited to make noise or practice any act that disturbs the peace and quiet of other customers
. Any acts of vandalism or violence will not be tolerated at Oasis Parque Country Club. When detected, those responsible will be expelled and accountable by law enforcement authorities
. Oasis Parque Country Club will only be liable for the goods deposited into the custody of the reception
. Any loss or damage will be charged immediately and directly to the customer
. It is mandatory to comply with the rules posted in each common area
. The cleaning of the apartments is every 2 days and does not include the laundering of clients personal clothing
. Children are defined as people between 2 and 12 years of age
. Prices shown are subject to change without notice

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